I) Order Damages and Lost Shipments (Contact Us)
If you receive your order damaged report this to us within 7 days of the delivery date. We consider ANY order damage free after 7 days of delivery to you. OPEN AND INSPECT MERCHANDISE AS SOON AS IT'S DELIVERED. REPORT DAMAGED SHIPPING PACKAGE TO THE CARRIER Immediately.
If your merchandise is damaged from shipping or your shipment is not received, we will work with the carrier to resolve this problem. This process may take 2-3 weeks for resolution by the Carrier (UPS, USPS). While we will work aggressively with the carrier please note that claims are made through the carrier. The process can require the carrier to research and investigate the shipment which unfortunately takes time. Once we have a confirmation that the claim has been settled we will reship or credit back the customer for Damages and lost packages. If the supplies are needed immediately for an event, you may place another order which will be treated as a new order (shipped immediately). Once the damaged/lost shipment claim is approved we will issue a refund back to you.
II) Defective Merchandise (Contact Us)
Defective Merchandise must be returned for replacement/refund before a credit or reshipment is made by us. Contact us for return instructions.
If the defective product is needed immediately for an event, you may place another order for the product which will be treated as a new order (shipped immediately). Once you return the defective product to us we will issue a refund back to you for that item.
VBS Starter Kits Defective/Shortage: The quickest way for replacement/repair is to contact the maker/publisher of the VBS Starter Pack and report the problem. Publishers will generally take care of the problem. Otherwise return the complete starter kit to us for a replacement. We will only exchange defective VBS Starter kits for the same, no refunds. SORRY NO EXCEPTIONS.
III) Order Discrepancies (Contact Us)
If you receive your order incomplete, report this to us within 7 days of the delivery date. PLEASE tell us if you have received items not ordered as this helps us determine our shipping department's error. We consider ANY order complete after 7 days of delivery to you. OPEN AND INSPECT MERCHANDISE AS SOON AS IT'S DELIVERED.
We reserve the right to reship or credit back the customer for Damages and Shortages.
IV) Order Return Policies (Contact Us)
VACATION BIBLE SCHOOL Supplies - we understand VBS is seasonal BUT we are unable to make exceptions to any of the below policies for VBS merchandise including Starter Kits, Leader Manuals, CD & DVD and other book items (exchange for defective items only no refunds). Sorry no exceptions.
CONTACT US FOR YOUR RETURN REQUESTS WITHIN 7 DAYS OF YOUR ORDER BEING DELIVERED. An Authorization number and instructions will be e-mail to you within 24 business hours. You will have 5 business days to postmark your merchandise return.(Contact Us)
MERCHANDISE MUST BE UNOPENED & UNDAMAGED. Items MUST be in the same condition as received, unopened and undamaged.
A 20% restocking Fee may apply. Contact us for additional details.
ITEMS THAT ARE NOT RETURNABLE for refund, exchange for the same only. VBS Starter Kits, Books, Hats, Headgear, Costumes, Lanyards, DVDs & CDs are not returnable.
SHIPPING COST ARE NOT REFUNDABLE. Shipping cost that you incur for returns is not refundable nor is the original shipping cost (shipping merchandise to you).
PARTIAL UNITS ARE NOT RETURNABLE - If you purchase a product that contains 12 units, the return must contain ALL 12.
PACKAGES WITHOUT AN AUTHORIZATION NUMBER ARE REFUSED.
Unauthorized returns or returns that do not follow the above policies are subject to a 50% restocking fee.
V) How To Make Returns (Contact Us)
REVIEW the above (Order Return Policies) before requesting a return.
PACKAGES WITHOUT AN AUTHORIZATION NUMBER ARE REFUSED: Contact us prior to making a return for a return authorization number and proper instructions. We will issue you a return authorization number & mailing instructions. Authorization numbers MUST be written on the outside of the package or your return WILL be refused from the carrier.
INSURE & TRACK YOUR RETURN. You are responsible for insuring & tracking your return. We are NOT responsible for your return until we have accepted it from the carrier. WE STRONGLY suggest you insure and use a tracking number on ALL returns.
RECEIPT REQUIRED. Returns must include a receipt for proper Credit. Copy of Receipts can be obtained by clicking on the "myAccount" link located at the top right of this page.
If these conditions apply we will be happy to accept your return.
Our Contact Information is below (Contact Us)
Additional Details About The Vacation Bible School Season: We discourage the practice of 'Over Buying' with the intention of returning unused VBS merchandise at the end of the season. Sorry but we DO NOT accept unused Vacation Bible School Material after the 7-day return request deadline and WE DO NOT give refunds for Starter Kits, Leader Manuals and other books, we will only exchange defective items for the same.
UNAUTHORIZED RETURNS ARE REFUSED AND RETURNED TO YOU.
Click here to contact us and include the below information:
Please Review the above Return Policies
Include, Order #, Last name, City, State
Describe Merchandise to be returned
CHECK E-MAIL FOR RETURN INSTRUCTIONS
Changes to Orders after placed Policy
Due to the quick turn around of our order processing and shipping, it is impossible for us to make changes to an order after it has been placed and paid for.
Description & Photo Error Policy
We strive to check our product descriptions & pictures but product style, color, size and other such attributes may change from shipment to shipment we may receive. Sizes of products may be rounded so deviation is possible. Human error may also incorrectly enter descriptions. We are not responsible for slight errors, color variation, size and the like. If you need something that must be exact, please contact us before ordering.
For Questions, Click here to contact us.
ALL CONTENT including photos and descriptions are copyright protected and may NOT be reproduced for use on other Websites or catalogs. Printing any part of this Website is permitted by Churches and other Christian Organizations for use for purchasing merchandise.
Credit Cards: We reserve the right to hold orders until payments have been secured from institutions (your credit card company). We reserve the right to request a signed sales receipt prior to making shipments. These 2 policies are rarely enforced unless we suspect suspicious credit card activity
Checks: NO ORDER is shipped prior to receiving checks for 'Pay by Check' orders. We reserve the right to hold shipment until funds have cleared. This includes checks, money orders, Paypal Checks and other similar payment methods.
Chargeback & Fraud Policy
We aggressively fight Credit Card Fraud & Chargebacks. We report IP addresses and providers to our Fraud team which works closely with Visa & Mastercard. If your credit card was charged by our company and you need prove of delivery we will be happy to provide this. Chargebacks are handled on a case by case bases with a local Collection agency.